Customer and Partnership Coordinator
- Specialty retail/ecommerce co.
- Banksmeadow location, near Mascot
- 1 day WFH
- $65K plus Super
Our client is a well respected retailer/ecommerce business that operates within a niche industry sector and will suit someone that is an allrounder and thrives in customer service, liaise with their partners and has a knack for keeping operations running smoothly, in a small team environment.
Key responsibilities:
- Be the first point of contact for customer queries across email, socials and phone
- Troubleshoot issues, provide solutions and keep customers updated
- Handle order updates, refunds, shipping delays and courier follow-ups
- Reach out to like-minded brands in the sector for collabs
- Manage supplier relationships and ensure smooth onboarding
- Coordinate agreements, product shipments and ongoing partner communication
- Support corporate clients and warehouse teams with replacements, returns and ad hoc requests
- Prepare packing briefs and oversee delivery schedules
- Assist with reporting and general admin tasks
To be successful in this role, you will have:
- 1–2 years’ experience in customer support, partnerships or Ecommerce
- A clear and confident communicator with problem-solving ability
- Highly organised with strong attention to detail
- Interest in a purpose-driven business
- Experience Gorgias and Shopify desirable, but not essential
If you want to be part of an exciting product based and purpose driven business, with 1 day work from home, apply now or call Sharon for a confidential chat on (02)93621119 and quote ‘Customer and Partnership Coordinator’.