Head of Operations

Leading music merchandise company
Sydney based near CBD, on-site parking
Circa $130-150K plus Super plus Bonus

Company Overview:
Our client is a dynamic and rapidly growing company, that thrives at the intersection of music, fashion, art and creative industries. They have been on a growth journey and continuing to expand, so a really exciting time to join!

They are driven by a genuine passion for music, which is at the heart of everything they do.

This pivotal role reports directly to the CEO and the Head of Operations will be instrumental in bringing stability, structure and operational excellence to their fast-paced business, leading a team of 4 direct reports.

Key Responsibilities:

Provide strong leadership and effective team management, fostering a calm and cohesive environment even under pressure
Oversee all operational aspects of the company, including touring operations, and ensure the seamless execution of projects and initiatives
Own the end-to-end supply chain including offshore and domestic garment sourcing, print, quality control and inbound logistics
Ensure the D2C Shopify operation runs to standard: fulfilment, customer service and inventory accuracy
Manage the company’s profit and loss, demonstrating a holistic understanding of business financials
Monitor communication flow, including during weekend tours, to ensure timely responses from the touring team and proactively address issues before they escalate

To be successful in this role, you will have:

7 years in a senior Operations role or general management capacity within the music, live event space or physical product sector
Proven leadership ability, with a track record of effectively managing teams
Strong financial acumen, including direct P&L accountability and a comprehensive understanding of business financials
Ideally, a background in the music, fashion, art, or creative industries, coupled with a genuine passion for music
Demonstrated resilience and maturity
A natural curiosity for AI to gain efficiencies
Excellent communication management skills, particularly in overseeing live events and escalating issues appropriately
A tenacious and gritty work ethic, willing to “roll up your sleeves” and actively participate in all aspects of operations

Benefits and Culture:

Salary circa $130-150K plus Super and up to $10K bonus
Opportunity to lead a crucial function within a rapidly growing company with significant projects on the horizon
A dynamic and collaborative team environment that values passion for music
The chance to contribute to the opening of a new retail record store and event space to create once in a lifetime experiences
B Corp certified
Primary in-office position close to CBD, with potential for work-from-home flexibility once stability is achieved

You can apply now or call Sharon for a confidential chat on 0402413391 and quote ‘Head of Operations’.

Apply for this position now!