Technical Support Engineer

• Fully remote role, work anywhere in Australia
• Diverse role within health tech sector
• $115-125K Super

We are exclusively partnering with an innovative Australian health technology company whose software supports private hospitals and clinics across Australia.

With a collaborative team, the Technical Support Engineer will have strong technical expertise and be part of exciting growth plans, within a supportive environment where your contribution will make a genuine difference.

This is a hands-on technical role suited to someone who enjoys troubleshooting complex problems, working across multiple systems and taking ownership of technical outcomes.

Approximately 80% of your time will focus on client integrations and advanced technical support, with the remaining 20% dedicated to internal IT coordination and security processes.

Key responsibilities:

• Configure, maintain and troubleshoot client integrations, including SFTP, APIs, webhooks and secure data transfers
• Investigate complex Level 3 technical issues across interconnected systems and external platforms
• Work with external technical partners to test endpoints, resolve authentication issues and maintain reliable integrations
• Use SQL Server to investigate data issues, execute scripts and support new client environments
• Troubleshoot single sign-on (SSO), authentication and connectivity issues
• Monitor data transfers and integration services, proactively identifying and resolving problems
• Support technical testing, system migrations and data movement activities
• Triage internal IT enquiries and coordinate resolutions with an external managed service provider
• Assist with Microsoft Defender alerts, phishing investigations and security awareness activities
• Maintain accurate IT documentation, access records and operational processes
• Identify opportunities to automate repetitive tasks and improve technical workflows

To be successful, you will bring:

• 5 years’ experience in technical support, integration support, systems administration or IT operations
• Strong experience configuring and troubleshooting SFTP, SSH keys, certificates and secure file transfers
• Practical experience with REST APIs, webhooks, Postman and authentication troubleshooting
• Confidence working with Microsoft SQL Server and SQL Server Management Studio
• Experience investigating SSO, identity federation and application authentication issues
• Scripting or automation capability using PowerShell, Python or SQL
• Excellent communication skills and the ability to work effectively with external technical partners and internal stakeholders
• Experience with structured data exchange or messaging protocols such as HL7, highly regarded

What’s on offer?

• Fully remote working – work from anywhere in Australia (must have full-working rights in Australia)
• Work-life balance – Australian business hours with no on-call requirements
• Variety and ownership – Enjoy a diverse technical role with genuine responsibility
• Supportive culture – Join a friendly, knowledgeable team with approachable leadership
• Meaningful work – Contribute to reliable, business-critical technology solutions.
• Continuous improvement – Opportunity to streamline processes, introduce automation and improve integration workflows

If you’re an experienced Technical Support Engineer who enjoys solving challenging integration problems and wants the flexibility of a fully remote role, we’d love to hear from you.

Applicants must be Australian citizens or permanent residents.